what is retry and how it will work

what is retry and how it will work


Step 1: This re-try option is re-load the manuscript, will present only in File download, Convert File and Awaiting files stages. 

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Step 2: Option in the flyout 

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Step 3: After clicking the re-try button, you can see the progress bar as below 

 

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Step 4: Then the file will be moved to the pre-editing stage, accordingly. 

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