What should be done if you are not able to upload striking images?
Step 1: Check the image size and make sure it is less than 50 MB.
Step 2: Reduce the size of the image if the image size is more than 50 MB and then upload it again
Step 3: Ensure that the file format should be one of the following: jpg, jpeg, png, gif, tif, tiff, eps, pdf, wmf, emf
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