How to raise an issue/ a support ticket?

How to raise an issue/ a support ticket?

You can send an article to support for any assistance from the product support team. This is typically used if you are unable to proceed with your assignment or if you encounter any technical issues in the product. 

Method 1: 

  1. If you are facing any technical issues, click ‘Report’ button in the top tool bar. 
  2. Select the cause, category and priority of the issue from the dropdown. 

‘Cause’ 

 

‘Category’ 

 

‘Priority’ 

 

  1. Click ‘Upload file’ to upload necessary screenshots if needed. 

 

  1. Type your query in the given textbox and click ‘Report issue’ button. 

 

  1. The screenshot below depicts the view after reporting the issue to technical support team of Kriyadocs. 

 

 Method 2: 

In the article flyout, the 'Messages' section contains ‘Tickets’ tab 


  1. Specify the classification, category, cause, and priority to provide sufficient information for the support team to provide prompt assistance. 
  2. Provide a detailed description of your query in the space labeled ‘Description.’  
  3. Attach any necessary files like screenshots, by using the ‘Add attachments’ feature, and then click ‘Send’ to submit the ticket.


  1. This will internally trigger an email to the product support team and once they have resolved the issue, you will get notified via email about the resolution and you will then be able to proceed with your work. 
  2. All support tickets will be typically resolved within 24-48 hours or more depending on the complexity of the issue faced. 
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Note: While the article is with support, the article card will display an orange spanner icon, and user will not be able to access the article during this time. 


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