What is the issue here that requires troubleshooting ?

There are instances where “some of the entities aren’t converted properly” error appears because of incompatible commands used for certain symbols in Latex type equations. Such an error will appear in the top corners of each page in the generated PDF. The commands become incompatible with kriyadocs because these commands require additional packages to give the output for the correct symbols. In the absence of these packages, these commands will either result in no symbol or a box like symbols such as “☐”.

What are the things that a Level 1 user should do before escalating such issues to the next level ?

An example manuscript with such an error is shown below (after correcting the error)

When the “upgreek” package is used, the command “\Updelta” results in the capital delta symbol “Δ”. However, the same does not work in kriyadocs. 

In this particular article, “\Updelta” was used in the equation. This resulted in the error. 

The kriyadocs system recognizes the “\Delta” symbol instead (as can be seen in the image below).

The operator did not cross check from the manuscript  whether the symbol was rendered correctly. 

What are the steps that should be taken by a Level 1 user to identify and fix the problem ?

Step 1

The entity issues like “Error: some of the entities aren’t converted properly” also provide information about the paragraph in which the error occurred. Locate this paragraph in the pdf document. Cross check the same paragraph in the manuscript. 

Step 2

Check in the manuscript whether there is an existence of error prone symbols like capital greek letters. 

Here, capital greek letter delta is present. 

Step 3

Check in the PDF/ kriyadocs editor if all the symbols are rendered correctly. Note down the symbols that are either missing or being shown as “☐”

Step 4 

In kriyadocs equation editor check the corresponding command which is used for the missing/ distorted symbol. Make corrections to the command by replacing it with the command which is compatible with kriyadocs. For example: Instead of “\Updelta”, use “\Delta” and the error will be fixed. 

What kind of issues occur if “mathbf” commands are used in the Equation editor ? 

As can be seen in the image above, “mathbf” command results in a box like symbol instead of intended symbol i.e., Capital Gamma. 

The alternative to “mathbf” that is recognized by the kriyadocs system is “boldsymbol”. The result of “boldsymbol” command can be seen below: